ServiceTitan, Housecall Pro, Jobber and Workiz are real, capable tools — some have been at this for over a decade. We're not going to pretend we out-feature all of them. What we'll do instead is tell you the truth about who each one fits, and where Setpoint is genuinely different: built only for HVAC, one tier with everything in it, and every seat in your shop included — no per-user math.
A longer feature checklist doesn't help you if half of it is for cleaners and landscapers, or locked two tiers up. Here's the straight read on where each tool earns its keep.
Every other platform here charges by tier, by seat, or both — so the cost climbs the moment you add a tech, a helper, or the feature you actually needed. Setpoint is one flat price for the whole shop. Drag your crew size and watch what happens.
Not more boxes ticked — a different shape of product. This is what you're actually buying when you pick Setpoint over a generalist platform.
Refrigerant types, EPA tracking, equipment age, Good/Better/Best proposals, capacitor and contactor catalogs — native, not retrofitted from software made for cleaners and landscapers. The defaults already fit your trade.
It answers and recognizes callers, drafts quotes from field notes, and tells you what to chase each morning — included, not bolted on or gated behind a $599 tier. The whole loop is wired together and learns your shop.
No sales floor, no support queue, no board steering the roadmap. You email the founder and you get the founder. What you ask for is what gets built next — that's a thing a 1,000-person company can't sell you.
No 40-line matrix engineered to make us win. Just the differences that change your day — including the two rows where the big platforms are ahead of us today.
| Setpoint | The big platforms | |
|---|---|---|
| Pricing structure | One flat tier, $99/moEverything included | Tiered and/or per-technicianKey features one tier up |
| Users in your shop | UnlimitedOwner, office, techs, helpers | Per-seat caps + overage~$29–$54 per added user |
| AI receptionist + drafting | Included, coreRecognizes your callers | Add-on or top tier only+$99–$200/mo where offered |
| Built for HVAC specifically | Yes — only HVACEPA, refrigerant, GBB | Generic field serviceHVAC is one of many |
| Deep QuickBooks / accounting sync | Not yet — on the roadmapUse QuickBooks alongside | Mature, two-wayYears of refinement |
| Enterprise scale & track record | New & smallBuilt for 1–20 trucks | Proven at scaleMulti-location, 50+ techs |
Competitor pricing reflects published list rates as of June 2026 and varies by plan, billing term and add-ons. Names belong to their respective owners; comparison is for honest evaluation, not endorsement.
If we're going to ask you to trust the rest of this page, we should be willing to talk you out of it. Here's exactly who should — and shouldn't — pick us.
Fourteen days free, no credit card. Put your real parts list and your last job in, and see how Setpoint stacks up against whatever you're running now.