ServiceTitan is a deep home-services platform with per-technician pricing, sales-led setup, and broad operational depth. Setpoint is a smaller HVAC-only system with one flat shop price and a more direct implementation path.
Use the official pricing link below to confirm the package your shop would need.
ServiceTitan and Setpoint are not competing for the same shop. One is an enterprise platform that a growing contractor grows into; the other is a focused system for an owner who is running trucks this week. The wrong question is which has more features. The right one is which is sized to the operation you have.
A stronger fit when the business needs a broad enterprise platform, advanced configuration, a large ecosystem, and implementation support across a more complex operation.
A stronger fit for an HVAC owner running roughly 1 to 20 trucks who wants the call, quote, field, collection, retention, and owner-decision loop without per-technician pricing.
These are not close calls that a feature checklist would settle. Each row below is a structural difference that changes what you pay, how long you wait before the software is useful, and how much of it you will actually touch.
| Decision area | Setpoint | ServiceTitan |
|---|---|---|
| Pricing model | $349 per month for the whole shop | Per-technician pricing with package details provided through a sales process |
| Buying process | Start a trial or talk directly with Nathan | Request pricing, demo the product, and choose a package |
| Trade focus | HVAC only | Home and commercial service trades |
| Operational depth | Focused workflow for a smaller HVAC operation | Broad dispatch, call booking, payroll, reporting, marketing, and customer-experience depth |
| AI and owner actions | AI shares the shop record across calls, quotes, prep, follow-up, and owner recommendations | Automation and AI capabilities vary across ServiceTitan products and packages |
| HVAC record | Equipment, readings, refrigerant, whole-home units, declined work, warranty, and replacement signals | Deep field-service records with configuration and package depth that should be evaluated in a demo |
| Implementation | Self-serve setup or founder-led onboarding | Sales-led implementation and training resources |
| Best fit | HVAC owner-operators who value speed, flat pricing, and direct support | Larger or more complex contractors that will use the broader platform and ecosystem |
Competitor details were reviewed against the official ServiceTitan pricing and packages. Plans and packaging can change after this page is published.
ServiceTitan prices per technician and quotes through a sales process, so the number you are given depends on headcount and on the package you land in. That model is coherent for a contractor whose revenue scales with every truck added. It also means the software gets more expensive precisely when you are absorbing the cost of a new hire.
Setpoint is $349 a month for the whole shop. The owner, whoever is answering the phone, and every technician are included at that number. Hiring a fourth tech changes your payroll and nothing else.
The honest caveat: at a certain size the per-technician math stops being the deciding factor, because the platform is doing things a flat-priced product does not attempt. If you are running multiple locations, a real dispatch desk, and payroll complexity that needs configuration, you are past the point where this page is useful.
Enterprise field-service implementations are projects. There is configuration, data mapping, training, and a period where the shop is running two systems. That work is often worth doing — but it is work, and it lands on the owner during a season when the trucks still have to roll.
Customers, equipment, and price book out of your current system as CSV. Every serious platform will give you this.
The importer takes a report-style CSV without a hand-written cleaner first, and every import can be undone if the mapping was wrong.
Take an actual inbound call through quote, dispatch, field notes, invoice, and payment. This tells you more than any demo.
Setpoint is month to month, so a parallel run costs one month, not a contract.
ServiceTitan has an implementation and support organization, a large partner ecosystem, and configuration depth built over many years and many trades. If you need multi-location controls, deep payroll and commission logic, a formal dispatch operation, or reporting that a controller will sign off on, that maturity is real and Setpoint does not match it. Setpoint is one founder, one trade, and a deliberately smaller surface.
Use one real inbound call, quote, job, invoice, or follow-up. Count the handoffs, missing context, required add-ons, and actual monthly cost for the whole team.
Fourteen days free, no credit card, and no need to pretend Setpoint is the right fit when another platform serves the shop better.