Housecall Pro is a mature multi-trade platform with tiered plans, a mobile app, broad business tools, and AI team products. Setpoint is HVAC-only, uses one whole-shop price, and centers the owner view on revenue recovery and shop-specific decisions.
Use the official pricing link below to confirm the package your shop would need.
Housecall Pro serves HVAC alongside plumbing, electrical, cleaning, and a dozen other trades, and it serves them well. That breadth is the product decision everything else follows from. Setpoint made the opposite decision, and everything below is a consequence of it.
A stronger fit for a home-service company that wants a mature multi-trade platform, established mobile experience, broad add-ons, and a larger community and ecosystem.
A stronger fit when HVAC is the whole business and the owner wants trade-specific records, one price for the team, and AI tied to the same call, equipment, job, and payment history.
A platform serving many trades needs a job record general enough for all of them. That is the right call for a multi-trade product and it is the specific thing an HVAC shop gives up.
| Decision area | Setpoint | Housecall Pro |
|---|---|---|
| Pricing model | $349 per month for the whole shop | Tiered monthly or annual plans, with optional add-ons and plan-specific features |
| Trade focus | HVAC only | HVAC plus plumbing, electrical, cleaning, landscaping, and other home services |
| AI call handling | AI receptionist with caller, equipment, history, and declined-work context | AI team and customer-service-representative products are available; packaging should be verified for the selected plan |
| Mobile and offline | Mobile web field view with offline-tolerant critical writes | Native mobile apps and offline viewing are established parts of the product |
| HVAC record | Refrigerant, readings, health, whole-home equipment, certifications, warranty, and replacement signals | Strong general job and customer records with HVAC solutions inside a multi-trade platform |
| Customer growth | Review, maintenance, declined-work, warranty, and replacement recovery use the shared HVAC record | Review management, pipeline, campaigns, websites, voice, and other growth products are available |
| Platform access | Exports, webhooks, API tokens, QuickBooks sync, and read-only agent tools | QuickBooks, Zapier, open API access on qualifying plans, and a broader integration ecosystem |
| Best fit | HVAC owners who value specialization and predictable team pricing | Home-service businesses that value maturity, breadth, and a multi-trade ecosystem |
Competitor details were reviewed against the official Housecall Pro pricing and plans. Plans and packaging can change after this page is published.
Housecall Pro sells tiered plans, with the feature set and included users varying by tier and further options available as add-ons. The practical effect is that the price you compare on the pricing page is rarely the price you end up paying — it moves as you add users and as you discover which capability sits a tier above you.
Setpoint has one tier. $349 a month covers the owner, the office, and every technician, with no feature held back for a higher plan. There is nothing to upgrade into.
This is a genuine tradeoff rather than a win. A tiered product lets a two-person shop start cheaper than $349. If you are running one truck and need scheduling and invoicing, a low tier on a mature platform may simply be the better buy, and we would rather say so than pretend otherwise.
Customers, jobs, and invoices move between systems without much drama. What does not move is the per-unit equipment history, because a general job record was never storing it in the shape an HVAC system wants. Expect to rebuild equipment records as your techs visit each address, rather than in a single import.
CSV import handles a real book of business, including a report-style export, and can be undone if the mapping was wrong.
Techs log units on the job they are already on, and photo analysis pulls brand, model, type, and estimated age from a picture.
Auto-collect, the AI receptionist, and follow-up drafts all default to off. Switch on one, confirm it behaves, then add the next.
Month to month, so a parallel run during the season costs one month.
Housecall Pro has native mobile apps, an established add-on ecosystem, and a large user community that has shaken the rough edges out over many years. Setpoint’s field view is mobile web — it is built for a phone, works with gloves on, and queues critical writes when signal drops, but it is a browser, not an app store download. If your techs expect a native app and your business spans more than HVAC, Housecall Pro is the more sensible buy and this page is not going to argue you out of it.
Use one real inbound call, quote, job, invoice, or follow-up. Count the handoffs, missing context, required add-ons, and actual monthly cost for the whole team.
Fourteen days free, no credit card, and no need to pretend Setpoint is the right fit when another platform serves the shop better.